Revit files are digital and cannot be returned once delivered, so we do not refund a pack after delivery for a change of mind. We do put things right when something is our fault.
When you get a refund
| Problem | What we do |
|---|---|
| You paid twice for the same pack | Refund the extra payment in full |
| You paid but did not receive access within 2 working days | Send the files, or refund in full if you prefer |
| A file will not open in the Revit version we confirmed before you bought | Fix it or send a working version within 7 days; if we cannot, refund in full |
| A family is materially different from its description or video | Fix it within 7 days; if we cannot, refund in full |
When you do not get a refund
- You changed your mind after the files were delivered.
- Your Revit version is older than the one we confirmed.
- The free families: there is nothing to refund, but tell us about any fault and we will fix it.
How to ask
Within 14 days of payment, email animated.i.s.ltd@gmail.com or WhatsApp +234 703 511 4339 with:
- your name and payment reference
- the pack you bought
- what went wrong, with a screenshot if you can
Allow at least three working days for a reply. Approved refunds go back to the card or account you paid from within 10 working days. Your bank may take longer to show it.
Design and build services
Architecture, design-and-build and visualisation projects are not bought through this site. Their payments, stages and refunds are set out in each project’s own written agreement.
This policy does not limit your rights under the Federal Competition and Consumer Protection Act 2018.
Have a site, a brief or a budget?
Send a survey plan, what you want to build and a budget if possible. Allow at least three working days for a reply.
Email: animated.i.s.ltd@gmail.com